AML/CTF policy
Our rules on lawful use, sanctions and verification, and the declaration required of an authorized company representative when a provider accepts a business application.
1. Our role and this policy
This public policy describes Fiat2Bitcoin LLC’s approach to anti-money laundering (AML), counter-terrorism financing (CTF), sanctions and misuse of its website and accounts. Fiat2Bitcoin is committed to meeting the legal requirements that apply to its actual activities and to cooperating with lawful requests from competent authorities.
Fiat2Bitcoin provides guides, account access and connections to purchase providers through Changelly. We are also onboarding direct integrations with Paybis, Transak and Banxa; direct checkout is not open yet. The selected provider handles purchase verification, payment collection, execution and crypto delivery under its own terms. Fiat2Bitcoin does not receive, hold or control customer purchase funds or crypto, issue bank instructions, sign customer wallet transactions or process purchase refunds.
Provider purchase access remains subject to integration, approval and launch checks. A policy publication, account registration or company representative’s declaration does not authorize a purchase or establish regulatory approval, licensing or an exemption from applicable law.
2. Lawful use and sanctions
Use Fiat2Bitcoin and any linked provider only for lawful purposes. Money laundering, terrorism financing, fraud, sanctions evasion, use of stolen identities or payment instruments, and deliberate attempts to bypass verification or transaction limits are prohibited.
Applicable sanctions restrictions must be respected, including U.S. sanctions where they apply. Do not conceal your identity, location, source of funds or the person on whose behalf you act. A provider determines the countries, customers and payment methods it can serve through its checkout; website access alone does not establish purchase eligibility.
Provider checks support the purchase process. Fiat2Bitcoin remains responsible for the obligations applicable to its own activities; using a provider does not transfer or remove those obligations.
3. Verification in the provider’s checkout
Paybis, Transak and Banxa apply their own onboarding and purchase requirements when their respective checkout is available. Depending on the provider, location, amount and risk, these can include identity and address verification, payment ownership, business ownership and control, source-of-funds information, enhanced review and sanctions or politically exposed person checks.
For purchases through our Changelly integration, when enabled, enter your public Bitcoin mainnet receiving address on Fiat2Bitcoin before continuing to the selected provider. Submit identity documents and payment details through the provider’s verified secure process; other purchase routes also collect the receiving address there. The provider decides whether to accept, review, decline or restrict a purchase and supplies its order reference, receipt and delivery updates. Fiat2Bitcoin cannot waive the provider’s checks or approve a purchase on its behalf.
Read the applicable provider’s current policies: Paybis terms, Transak terms and Banxa AML/CTF policy. The regional entity and terms displayed in checkout govern that provider’s service.
4. Declaration for business representatives
If a provider accepts a company application, the person submitting it must have authority to represent that company and provide accurate, complete and current information. This declaration is intended for an authorized business representative; individual customers act in their personal capacity unless the provider expressly accepts a business application.
Business representative declaration: I confirm that I am authorized to act on behalf of the company and to provide the information and documents requested for its application. I am aware of the AML/CTF, sanctions and other legal requirements applicable to the company in its country of registration and wherever it conducts the relevant activity. I confirm that the company complies with those requirements, that the information I provide is accurate and complete to the best of my knowledge, and that I will promptly notify the recipient of material changes.
Make this declaration only when you can truthfully do so. The provider may request evidence of your authority, the company’s legal existence, beneficial ownership or compliance arrangements. A declaration supports due diligence; it does not replace verification or the company’s underlying legal obligations. This page publishes the wording for reference and does not collect or record a signed declaration.
5. Account misuse and lawful cooperation
Keep your account credentials secure and provide truthful information when contacting Fiat2Bitcoin. We may restrict website or account access where reasonably necessary to address misuse, security concerns or a legal requirement, consistent with our Terms. Decisions about a provider’s checkout and purchase remain with that provider.
Fiat2Bitcoin may preserve relevant records and respond to valid legal requests as required or permitted by applicable law. Any mandatory reporting duty depends on the activity and legal requirements involved. We do not publish confidential investigation information or promise to notify a person where disclosure is legally restricted.
6. Privacy and records
Our Privacy policy explains the information Fiat2Bitcoin receives, provider handoff information, account closure and retention. Its approved retention rules and applicable legal exceptions govern the records we hold. The provider’s own privacy notice governs information submitted to its checkout and its verification or purchase records.
Send only the minimum information needed for a support question. Never email identity documents, full card or bank-account numbers, bank login details, passwords, private keys or recovery phrases. Use the provider’s secure verification channel when it requests sensitive evidence.
7. Report a concern
For suspected misuse of a Fiat2Bitcoin account or website, contact [email protected] using our Support or Complaints guidance. Include the relevant website address, dates and a brief description, with sensitive information removed.
For a purchase, verification request, charge, refund or delivery concern, use the selected provider’s official support channel and keep its order reference. Contact your bank promptly about an unauthorized payment and the appropriate authorities about suspected crime or immediate danger.
8. Policy updates and legal context
This policy should be read with our Terms, Privacy policy and the selected provider’s current notices. We update it when our role, published practices or applicable requirements change. New services remain subject to their separate legal, provider and technical acceptance requirements.
Relevant public guidance includes FinCEN’s explanation of MSB status and OFAC’s sanctions guidance for the virtual currency industry. Regulatory treatment depends on actual activities and applicable law. These references do not represent an endorsement of Fiat2Bitcoin.