Paybis
Contact this provider about its identity checks, charges, delivery or refunds.
Open Paybis supportLet’s get you to the right help
Help with your Fiat2Bitcoin account, a purchase reference or an order with a payment provider.
OFFICIAL PROVIDER HELP
Help with a purchase
Transak
Contact this provider about its identity checks, charges, delivery or refunds.
Open Transak supportBanxa
Contact this provider about its identity checks, charges, delivery or refunds.
Open Banxa supportHelp with your account or our website
Email [email protected] if you cannot sign in, have a question about an account notice or find a problem on the website. You can also use Messages in your account. You do not need an account to email us.
Tell us which page you were using, what happened and the error you saw. Include your account email and any relevant purchase reference. Remove sensitive details from screenshots, and reply in the same conversation when following up. The Fiat2Bitcoin owner handles support; we do not offer 24-hour coverage or a guaranteed response time.
Help with a charge, delivery or refund
Start with the provider named in checkout or on your receipt. It handles its identity checks, payments, Bitcoin delivery and refund decisions. Use its official support channel and include the order reference, date and current status.
Your bank or card issuer handles its own authorization, debit and unauthorized-payment reports. If an order is unresolved, check it before trying to pay again. We can help you identify the provider and explain the information in your Fiat2Bitcoin account.
Bought through our Changelly integration?
Changelly connects Fiat2Bitcoin to purchase providers. It returns USD card offers in supported countries and ACH offers for eligible US purchases. Use the support channel for the provider named in your checkout or receipt. For a question about a Fiat2Bitcoin quote, receiving-address entry or purchase reference, contact us with that reference. For a MoonPay purchase, use MoonPay support.
Your account can show provider-reported status and when it was checked. A redirect or bank debit alone does not prove Bitcoin delivery. Paybis and Transak handoffs do not import purchase history into your account. Our direct Paybis, Transak and Banxa integrations are still being prepared.
Recognize fake support
Open support from this website or the provider’s official site. We will never ask for your password, sign-in code, recovery codes, bank login, private key or wallet recovery phrase. Never pay someone to unlock account support, pass a compliance check or recover a payment.
For an unauthorized payment, contact your bank and purchase provider promptly. If your account may be compromised, use the official portal to change your password and contact us. Report suspected crime to the appropriate authorities; use local emergency services for immediate danger.
Privacy requests, complaints and accessibility
Use Account & data requests in your account, or email [email protected], to ask about access, correction, deletion or closure. Our Privacy policy explains identity checks, retention and provider-held records. You can contact us after closing your account.
To raise a concern about Fiat2Bitcoin, follow Complaints. If a disability or website problem prevents you from using a page, email its address and the help you need. You do not need to send medical records.