Tell us what went wrong
How to make a complaint about Fiat2Bitcoin, ask for a further review or contact a purchase provider.
Make a complaint about Fiat2Bitcoin
Email [email protected] with the subject “Complaint — Fiat2Bitcoin”. We accept complaints about our website, accounts, support, published information and handling of your data. There is no fee and no requirement to open an account.
Describe the issue, relevant dates, earlier correspondence and the outcome you want. If a provider is involved, include its name and order reference. Remove sensitive details from attachments. Do not email identity documents, full payment details, passwords or wallet secrets.
How we review it
The Fiat2Bitcoin owner reviews complaints about our service. We may ask for more information and will reply using the contact details you provide. If the issue concerns a provider’s purchase, we will explain where to take it and what we can help with. Our Privacy policy explains when support details may be shared.
If our answer does not resolve your concern, reply in the same conversation and explain what remains outstanding. Include any new information. We do not advertise a fixed response deadline; applicable legal deadlines still apply. You keep any right to contact an authority or seek legal remedies without first completing this process.
A complaint about the purchase itself
The provider on your receipt handles its verification, payment, delivery and refund decisions. Its regional terms set out its complaint procedure and escalation options. For a MoonPay purchase reached through Changelly, use MoonPay support. Contact Fiat2Bitcoin about our quote, address entry or purchase-reference record.
Paybis complaints · Paybis support.