Check the provider’s order
Look for a pending payment, verification request, review or delivery message. Ask the provider for an explanation and transaction hash if it says the Bitcoin was sent. A payment receipt alone does not identify a blockchain transfer.
Check your wallet
Confirm that the receiving address matches your order and that your wallet is showing Bitcoin mainnet. Follow your wallet’s instructions to inspect the supplied transaction hash and required confirmations. If the provider has not sent the purchase, contact it; if delivery is visible but the wallet display differs, use your wallet’s official support.
Where to go next
Use Tracking a purchase. Never share your recovery phrase with anyone claiming they can release pending Bitcoin.