Find the order reference
Open your receipt or the provider’s checkout confirmation. In your Fiat2Bitcoin account, the purchase record may show provider-reported status, when it was checked and an available transaction hash. Use the provider’s order page for its requested actions and latest explanation.
Separate payment from delivery
A bank charge or checkout return alone does not confirm Bitcoin delivery. If the provider reports a send, compare the supplied transaction hash and receiving address with your wallet. If there is no transaction hash, ask the provider about delivery using its order reference.
Where to go next
For wallet-side checks, read Bitcoin hasn’t arrived. For an account record problem, contact Fiat2Bitcoin.