Check your receipt
Look at the provider’s name, order reference, confirmation email and checkout URL. Changelly connects you to offers; the selected purchase provider performs its verification, payment, delivery and refunds. Use the company actually named for your order.
Use an official support route
If your order names MoonPay, use MoonPay’s official help center. For another provider, use the support destination in your verified order or its official website. Ignore unsolicited replies or direct messages offering to recover funds.
Where to go next
If you cannot locate the provider, contact Fiat2Bitcoin with the purchase reference, approximate date and a description. Leave out payment secrets and identity documents.