Contact the provider promptly
Open its order page or official support route and provide the order reference, date and what you want to change. Cancellation and refund options depend on its terms and the order’s stage. Fiat2Bitcoin does not process purchase refunds or cancel a provider order.
Keep the records
Save the provider’s response and any refund reference. Ask your issuer about the status of a card authorization or refund on its side. Once Bitcoin has been sent, contact the provider immediately about any mistake; never assume a transfer can be reversed.
Where to go next
Read Finding your purchase provider. For a concern about our website or service, use Complaints.