Check the message first
Open the order with the provider named in checkout. A decline may require a payment detail correction, an issuer authorization or another method the provider offers. Only the provider and issuer can explain the decision for your payment.
Check for a pending charge
Before retrying, look for an existing order and any pending authorization with your issuer. Ask the provider about the order and the issuer about the charge. Repeated attempts can create additional pending authorizations. Share references, never a full card number or security code, with support.
Where to go next
For help identifying the right company, read Finding your purchase provider.